Refund policy

RETURNS
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Please email us at concierge@saluskincare.com and we will be happy to assist you. To start a return, please email us and we will send you a pre-paid shipping label. Please note at this time we are only able to accept returns within the contiguous United States on items purchased from saluskincare.com.

We can only accept returns within 30 days of receiving your order, we will gladly offer a full refund to the original form of payment. All ceramics and bundles are final sale and non-returnable.

Footwear and apparel must be returned in its original, unused and unwashed condition. Items must be returned with original tags and packaging.

Please note that we cannot offer a refund on original shipping charges.

I RECEIVED THE WRONG PRODUCT - WHAT DO I DO?
We’re sorry for the inconvenience. Please email us at concierge@saluskincare.com and we will assist you.

VARIATIONS BETWEEN PRODUCTS
Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients.

THE RIGHT PRODUCTS FOR YOU
If you are unsure which product is the right one for you and would like some help, please email us at concierge@saluskincare.com.

SENSITIVITY
Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication. We recommend patch-testing all products on your skin.

SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).